About the hotel

Standard check-in is from 3:00 p.m.

For an extra charge it is possible to arrive earlier, usually from 12:00, 1:00 p.m. or 2:00 p.m. depending on the availability of the particular room. The price for early check-in depends on the chosen room and the current hotel capacity.

If you arrive earlier and your room is not yet ready, you can park your car with us and wait in the lobby, or set off on a trip. At the reception we will be happy to recommend where to go in Liberec and the surrounding area.

Standard check-out is by 10:30 a.m.

Subject to availability, the stay can be extended for an extra charge until 11:00 a.m., 12:00 or 1:00 p.m. The price for late check-out depends on the chosen room and the current hotel occupancy.

Unfortunately not. At the hotel we strive to maintain an environment suitable also for allergy sufferers, which is why we do not allow accommodation with pets.
 

Yes. Cancellation insurance for the stay can be arranged as an additional service when creating the reservation.
 

Yes. The reception is available 24 hours a day.

During the night hours it operates in a quiet mode, but we will help you at any time with check-in, basic assistance or an important request.
 

Yes. In addition to Czech, you can communicate at the reception in English as well as in German.
 

Approximately a minute's walk from the hotel there is the Spáleniště tram stop.

By tram no. 3 you can reach the centre of Liberec without changing in approximately 15 minutes. At the reception we will be happy to advise you on the route and on buying tickets.
 

Yes. You can buy a gift voucher for accommodation, wellness, breakfast or a specific value online or at the reception.

The voucher can be issued for a specific service, room type or any amount, which the recipient can use according to their own choice.
 

Discounted gift vouchers with date restrictions cannot be used:

- on Fridays and Saturdays,
- during the spring, summer, autumn, mid-term and Christmas school holidays,
- on public holidays,
- on other exceptionally busy dates, if stated in the terms of the specific voucher.
 

Create your accommodation reservation via the hotel reservation system. Select the date, room and number of people. Enter the gift voucher code and complete the reservation.

If the voucher value is lower than the price of the stay, we will send you the payment details to pay the difference.

Once the voucher has been redeemed in the reservation, it may no longer be possible to change the date or cancel the reservation. It always depends on the specific terms | type of voucher.
 

The easiest procedure is to create a reservation with payment by bank transfer.

In the note, state that you wish to use FKSP or a specific benefit programme, and if applicable, for what amount. We will process the reservation and then contact you with the further procedure.

Please note: when paying via FKSP or benefits, promotional or non-refundable offers cannot be used. The reservation must always be at the standard price.
 

The stay and services can be paid online by credit card, by bank transfer, in cash, by credit card on site, via FKSP or with selected employee benefits.

We accept Pluxee, Edenred, UP ČR, Benefit Plus and FKSP.

When paying via FKSP or benefit programmes, discounted promotional prices cannot be used. The reservation must be made at the standard price.
 

You can easily create a reservation via the reservation system on this website.

You select the dates of your stay, the specific room, the number of people including children and any additional services. After completing the reservation you will receive a confirmation and payment instructions according to the chosen payment method.

Yes, we handle group stays individually.

Please send us your specific requirements: the date, the number of people, the number of rooms, the required services and any programme. We will prepare an offer for you according to the current hotel capacity.
 

Yes. A children's play area with toys and books can be found in the Horizont suite and in the family Garden suite.

Facilities and toys for children are also available in the Dream suite and in the Panorama and Skyline rooms. For the other rooms we will be happy to lend you toys for children.

All children can also use the shared children's playroom, which is open throughout the day.
 

Yes. We will be happy to prepare a baby cot in your room, including a mattress, blanket, pillow and bed linen.

When ordered in advance, the price is CZK 250 per night. When ordered on the spot, the price is CZK 350 per night.
 

Yes. We will be happy to store your luggage before your arrival or after your departure.

Just arrange it at the reception.
 

Yes. If you are unable to take part in the stay, you can pass it on to someone else.

We only ask that you inform the reception in good time so that we can update the details in the reservation.
 

Yes. Advance payment serves as a guarantee of the reservation.

An exception can be arranged individually.
 

Cancellation of a stay is governed by the cancellation terms that are part of your reservation.

If you need to cancel your stay or change the date, please contact us as soon as possible. We also recommend taking out cancellation insurance for your stay, which can help in case of illness or another unexpected situation.
 

The option to change the date is governed by the cancellation terms of the specific reservation.

Please contact the reception. We will check the availability of the new date and let you know whether the change is possible and under what conditions.
 

On certain dates a minimum length of stay of two or more nights may be set. This applies mainly to weekends, public holidays, school holidays and very high-demand dates.

On most regular dates it is possible to make a reservation for just one night.
 

No. The entire hotel is non-smoking.
For smokers, a covered area is provided in front of the hotel entrance where smoking is permitted.
 

Air conditioning is available in the Harmony suite, the King suite and in the reception and lobby areas.
In the other rooms, powerful fans are available during the summer months.
 

A refrigerator is part of selected rooms and suites, specifically the Skyline, Panorama and Freedom rooms and the Dream, Horizont, Harmony, King and Garden suites.

For the other rooms there is a shared refrigerator with a freezer available, which guests can use throughout their stay.
 

Yes. A safe is part of the equipment of all rooms and suites.
 

Yes. The reception is open 24 hours a day, so a late evening or night arrival is not a problem.

At night, however, the reception operates in a limited mode, so please ideally let us know about a late arrival in advance.

Yes. For accommodation it is necessary to present an ID card or passport.