Standard check-in is from 3:00 p.m.

For an extra charge it is possible to arrive earlier, usually from 12:00, 1:00 p.m. or 2:00 p.m. depending on the availability of the particular room. The price for early check-in depends on the chosen room and the current hotel capacity.

If you arrive earlier and your room is not yet ready, you can park your car with us and wait in the lobby, or set off on a trip. At the reception we will be happy to recommend where to go in Liberec and the surrounding area.

Standard check-out is by 10:30 a.m.

Subject to availability, the stay can be extended for an extra charge until 11:00 a.m., 12:00 or 1:00 p.m. The price for late check-out depends on the chosen room and the current hotel occupancy.

Unfortunately not. At the hotel we strive to maintain an environment suitable also for allergy sufferers, which is why we do not allow accommodation with pets.
 

Yes. Cancellation insurance for the stay can be arranged as an additional service when creating the reservation.
 

Yes. The reception is available 24 hours a day.

During the night hours it operates in a quiet mode, but we will help you at any time with check-in, basic assistance or an important request.
 

Yes. In addition to Czech, you can communicate at the reception in English as well as in German.
 

Approximately a minute's walk from the hotel there is the Spáleniště tram stop.

By tram no. 3 you can reach the centre of Liberec without changing in approximately 15 minutes. At the reception we will be happy to advise you on the route and on buying tickets.
 

Yes. You can buy a gift voucher for accommodation, wellness, breakfast or a specific value online or at the reception.

The voucher can be issued for a specific service, room type or any amount, which the recipient can use according to their own choice.
 

Discounted gift vouchers with date restrictions cannot be used:

- on Fridays and Saturdays,
- during the spring, summer, autumn, mid-term and Christmas school holidays,
- on public holidays,
- on other exceptionally busy dates, if stated in the terms of the specific voucher.
 

Create your accommodation reservation via the hotel reservation system. Select the date, room and number of people. Enter the gift voucher code and complete the reservation.

If the voucher value is lower than the price of the stay, we will send you the payment details to pay the difference.

Once the voucher has been redeemed in the reservation, it may no longer be possible to change the date or cancel the reservation. It always depends on the specific terms | type of voucher.
 

The easiest procedure is to create a reservation with payment by bank transfer.

In the note, state that you wish to use FKSP or a specific benefit programme, and if applicable, for what amount. We will process the reservation and then contact you with the further procedure.

Please note: when paying via FKSP or benefits, promotional or non-refundable offers cannot be used. The reservation must always be at the standard price.
 

The stay and services can be paid online by credit card, by bank transfer, in cash, by credit card on site, via FKSP or with selected employee benefits.

We accept Pluxee, Edenred, UP ČR, Benefit Plus and FKSP.

When paying via FKSP or benefit programmes, discounted promotional prices cannot be used. The reservation must be made at the standard price.
 

You can easily create a reservation via the reservation system on this website.

You select the dates of your stay, the specific room, the number of people including children and any additional services. After completing the reservation you will receive a confirmation and payment instructions according to the chosen payment method.

Yes, we handle group stays individually.

Please send us your specific requirements: the date, the number of people, the number of rooms, the required services and any programme. We will prepare an offer for you according to the current hotel capacity.
 

Yes. A children's play area with toys and books can be found in the Horizont suite and in the family Garden suite.

Facilities and toys for children are also available in the Dream suite and in the Panorama and Skyline rooms. For the other rooms we will be happy to lend you toys for children.

All children can also use the shared children's playroom, which is open throughout the day.
 

Yes. We will be happy to prepare a baby cot in your room, including a mattress, blanket, pillow and bed linen.

When ordered in advance, the price is CZK 250 per night. When ordered on the spot, the price is CZK 350 per night.
 

Yes. We will be happy to store your luggage before your arrival or after your departure.

Just arrange it at the reception.
 

Yes. If you are unable to take part in the stay, you can pass it on to someone else.

We only ask that you inform the reception in good time so that we can update the details in the reservation.
 

Yes. Advance payment serves as a guarantee of the reservation.

An exception can be arranged individually.
 

Cancellation of a stay is governed by the cancellation terms that are part of your reservation.

If you need to cancel your stay or change the date, please contact us as soon as possible. We also recommend taking out cancellation insurance for your stay, which can help in case of illness or another unexpected situation.
 

The option to change the date is governed by the cancellation terms of the specific reservation.

Please contact the reception. We will check the availability of the new date and let you know whether the change is possible and under what conditions.
 

On certain dates a minimum length of stay of two or more nights may be set. This applies mainly to weekends, public holidays, school holidays and very high-demand dates.

On most regular dates it is possible to make a reservation for just one night.
 

No. The entire hotel is non-smoking.
For smokers, a covered area is provided in front of the hotel entrance where smoking is permitted.
 

Air conditioning is available in the Harmony suite, the King suite and in the reception and lobby areas.
In the other rooms, powerful fans are available during the summer months.
 

A refrigerator is part of selected rooms and suites, specifically the Skyline, Panorama and Freedom rooms and the Dream, Horizont, Harmony, King and Garden suites.

For the other rooms there is a shared refrigerator with a freezer available, which guests can use throughout their stay.
 

Yes. A safe is part of the equipment of all rooms and suites.
 

Yes. The reception is open 24 hours a day, so a late evening or night arrival is not a problem.

At night, however, the reception operates in a limited mode, so please ideally let us know about a late arrival in advance.

Yes. For accommodation it is necessary to present an ID card or passport.
 

Standard check-in is from 3:00 p.m.

For an extra charge it is possible to arrive earlier, usually from 12:00, 1:00 p.m. or 2:00 p.m. depending on the availability of the particular room. The price for early check-in depends on the chosen room and the current hotel capacity.

If you arrive earlier and your room is not yet ready, you can park your car with us and wait in the lobby, or set off on a trip. At the reception we will be happy to recommend where to go in Liberec and the surrounding area.

Standard check-out is by 10:30 a.m.

Subject to availability, the stay can be extended for an extra charge until 11:00 a.m., 12:00 or 1:00 p.m. The price for late check-out depends on the chosen room and the current hotel occupancy.

Unfortunately not. At the hotel we strive to maintain an environment suitable also for allergy sufferers, which is why we do not allow accommodation with pets.
 

In the wellness you will have at your disposal a stainless steel whirlpool, a Finnish sauna, an infrared sauna with a salt wall, a relaxation zone, Amazon showers, air conditioning, a TV with online services, music in three separate zones, a changing room, a shower and a toilet.

For your comfort, towels, bath towels and bathrobes are provided. There is also a minibar and the option to order refreshments directly to the wellness.

For cancellation or change of a reservation more than 72 hours before the time slot, we charge a cancellation fee of 20% of the reservation value.

For cancellation or change of a reservation less than 72 hours before the time slot, we charge a cancellation fee of 100% of the reservation value.
 

Yes. The wellness reservation is paid in advance.

Advance payment serves as confirmation and guarantee of the reserved time slot.
 

The maximum capacity of the private wellness is 6 people.
 

Entry to the private wellness is permitted for children from 9 years of age.
Younger children are not permitted in the wellness area for safety and operational reasons.

The overnight wellness is intended only for 2 adults aged 18 and over.

 

The daytime wellness slots are set to 3 hours.

It is also possible to book overnight wellness from 9:00 p.m. to 8:00 a.m. We do not normally offer a slot shorter than 3 hours, but it is entirely up to you how much of the reserved time you actually use.
 

Yes. Nordic Spa is a private wellness facility, which you have entirely to yourselves for the duration of the reservation.

There are no other guests in the space. The wellness is used only by you and your party.
 

No. Entry to the private Nordic Spa wellness is not included in the price of accommodation.

The wellness must be booked separately, ideally well in advance.
 

Create your reservation for a wellness stay via the Nordic Spa reservation system on this website.

During the reservation, enter the voucher code into the promo code field. The system will deduct the voucher value from the total order price.

If the voucher value is lower than the price of the service, you will pay the difference according to the instructions in the reservation system.
 

Reservations are governed by the applicable cancellation terms. Cancellation of a reservation up to 3 days before the service is used: 20% of the reservation value. Cancellation of a reservation less than 3 days before the service is used: 100% of the reservation value.

The daytime slots are set to a length of 3 hours. Shorter slots cannot be booked, but it is up to you how long you stay in the wellness area.

Nordic Spa is a private wellness facility, and only you and no one else will be there, so you can enjoy relaxation and privacy.

Yes, payment is always required in advance.

We can arrange and prepare everything you need, including alcoholic/non-alcoholic drinks as well as all refreshments, in advance before your arrival at the wellness area.  However, your own treats are not prohibited; we only ask that no glass be present in the wellness area, for safety reasons. Thank you for your understanding.

1) Make your reservation via the RESERVATION link in the top menu.

2) Enter the gift voucher code into the field labelled "Enter promo code / voucher" (you will find it in the bottom right part of the voucher).

3) After entering it, click the small arrow in the golden circle.

4) If the voucher is valid, its value will be deducted when you select a service (daytime/overnight wellness).

5) For your reservation you can also choose from a range of additional services that will make your wellness stay even more enjoyable.

6) If the voucher value is lower than the order price, you will be asked to pay the remaining amount at the end of the reservation. You can pay the balance by card, bank transfer or benefit vouchers.

If you have any questions, please contact us at +420 774 108 430 or by e-mail at info@hotelfenix.cz.

Only children over 9 years of age are allowed to enter our private Nordic Spa.

The offer includes, for example, a full-body relaxing massage, a back and neck massage, a gentle nurturing massage, the Hawaiian LOMI-LOMI massage, the KOBIDO massage and other treatments according to the current offer.

The current selection of massages, the duration of the treatments and prices can be found in the reservation system or on the Massages page.
 

The massage is paid for after it has taken place.

Payment is possible in cash or by credit card.
 

You can book a massage online or in person at the reception.

The most convenient is online booking, where you select the specific type of massage and an available time slot.
 

Massages cannot be provided in the Classic, Comfort, Edge and Relax rooms.

Massages also do not take place directly in the wellness zone.
 

Yes. Massages are available exclusively to guests staying at Hotel Fénix.

The massage takes place directly in the hotel room. The masseuse arrives at the agreed time with a massage table and the necessary equipment.
 

We do not have a classic restaurant in the hotel.

However, guests have access to a self-service lobby bar open 24 hours a day, a snack menu, a kitchenette and the option to order food from nearby restaurants.

In the lobby you can borrow dishes, cutlery or glasses and enjoy your food right in the lobby, on the terrace or in your room.

If you wish to head out to a restaurant, at the reception we will be happy to recommend places near the hotel and in the centre of Liberec.
 

Yes. In the lobby you will find a self-service bar open 24 hours a day.

Alcoholic and non-alcoholic drinks are available, as well as wines, sparkling wines, beer, coffee, tea, juices, desserts, ice creams, sweet and savoury treats and other small items.

You simply note your chosen consumption on your room card and pay upon departure.
 

Yes. In the hotel lobby there is a kitchenette that guests can use throughout their stay.

Plates, bowls, cutlery, knives, glasses, children's dishes, a microwave oven, a sink and electric kettles to borrow for the room are available.

The kitchenette is intended mainly for heating up simple meals, baby food or preparing smaller refreshments.
 

No. We do not serve breakfast to rooms.

Breakfast is served in the hotel lobby and breakfast area.
 

We serve breakfast:

- on weekdays from 7:00 to 10:00 a.m.,
- on weekends from 7:30 to 10:00 a.m.

Breakfast is included in the price of the stay for accommodated guests.
 

Yes. Breakfast at Hotel Fénix is also open to the public.

The price is CZK 350 per person. Children from 3 to 12 years pay CZK 300 for breakfast, and children under 3 years are free.

The price includes a rich breakfast buffet including drinks and Prosecco.

On weekends or for larger groups, we recommend announcing your visit in advance.
 

Yes. With your stay you can additionally purchase a basket of gluten-free pastries.

If you are interested in lactose-free, plant-based or soy milk, please let us know in advance and we will prepare it for breakfast.
 

Yes. The nearest larger shops can be found at the Nisa shopping centre, which is accessible from the hotel within a few minutes by car.

At the reception we will be happy to advise you on the way.
 

No. There is no gym in the hotel.

However, at the reception we will be happy to recommend options for exercising in Liberec and the surrounding area.

Yes. In the winter season a heated ski room is available for skis and ski boots.
 

Yes, but the capacity for storing bikes in the indoor areas is limited.

In the indoor area it is possible to store a maximum of 4 bikes at a time. The request to store bikes must be reported in advance, ideally already when booking the stay.

If the capacity is full, the bikes must be left in the car, on the car or in the outdoor rack.
 

Yes. We are happy to prepare surprises.

We can arrange a romantic room decoration, a flower, sparkling wine, wine, a sweet surprise or other extras as agreed. Please contact the reception, ideally well in advance.
 

Yes. You can order a flower directly when creating the reservation by selecting from the additional services.

If you have a special wish or decided after creating the reservation, contact us by e-mail or telephone. We will be happy to arrange a flower for you individually.
 

Yes. With your stay you can add, for example, a romantic room preparation, a flower, wine, sparkling wine, gift packages, early check-in, late check-out, wellness or a massage.

You can find the current offer of additional services in the reservation system.